Sheetz Discontinues Controversial ‘Smile Policy’ After Woman Is Forced to Quit Due to Missing Teeth

Melissa Eide

Impression: Facebook/Getty (Getty Illustrations or photos)

This week, the devastating story of Rose Marie Counts went viral. Counts, a former Sheetz personnel from Circleville, Ohio, wrote on Fb that she was forced to go away her job at her regional Sheetz for the reason that her teeth—many of which are lacking simply because her ex-husband knocked them out of her mouth, she said—violated the usefulness shop chain’s “smile policy.”

On Wednesday, considerably less than 24 hrs just after Jezebel and Insider reported on Counts’ departure, a Sheetz spokesperson reached out with a heartening update: They’ve scrapped the coverage. “Our tradition at Sheetz has often been centered on regard and placing our personnel, clients and communities first,” Stephanie Doliveira, government vice president of Folks and Society at Sheetz, wrote in a assertion. “As a loved ones owned and operated company, nothing is much more crucial than developing an surroundings that is inclusive and supportive of all of our workers. Not too long ago by staff feed-back, we have uncovered that the smile plan is not aligned with these values from their viewpoint. We concur. Successful right away, this coverage is discontinued.”

The company’s “smile policy” previously forbid staff from operating with “obvious lacking, broken, or poorly discolored enamel,” unrelated to a incapacity. Staffers had been offered just 90 times to make the required amendments. In an job interview with Insider, Counts recalled that the manager requested her for a in depth timeline demonstrating when the techniques would acquire area and how substantially they would price tag. As a substitute, she opted to walk absent. Counts was waiting around for a lasting denture for her missing and damaged teeth—dental perform Sheetz insurance plan would reportedly have partially covered—but right up until that technique was to choose position, she could not pay for momentary dentures.

“Dental work is genuinely high-priced, even on Sheetz’s truly fantastic dental strategy,” an anonymous personnel informed Insider.

“Even though I am fantastic at my task I can no for a longer period be a frontline worker with the organization because of my smile,” Counts wrote in a Fb submit. In accompanying audio she shared of a conference with the store supervisor, the supervisor can be read telling her that whilst she read “wonderful things” about Counts from buyers, she was not to return to her function driving the register.

“I sense like my job performance need to be enough,” Counts replied, stating that she felt compelled to search for employment in other places. “I never truly feel like I need to have to justify myself for the reason that of my appears to be like.”

Insider claimed that, in the beginning, the corporation was reviewing its “smile policy,” but a spokesperson defended Counts’ supervisor, stating that she “was managing this style of problem for the to start with time.”

On Wednesday, Counts shared an update on Facebook that Sheetz contacted her in the wake of the news coverage and instructed her she however experienced a occupation at the keep should really she want it. “And if I keep doing the job there that they would spend for my dental do the job,” she additional, noting that she politely declined and as a substitute opted to receive treatment from a cosmetic dentist in New York who’d achieved out to her.

Doliveira wrote that in the potential, Sheetz is committed only to ensuring its guidelines are “equitable and rejoice the assorted experiences, personal identities and one of a kind perspectives of our staff members.”

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